Every decision, one vision. How do great hotels stay coherent from concept to check-in? It’s one of the hospitality industry’s most important questions, and one that owners, operators, brands and designers continue to grapple with.

At NoVacancy, Buchan’s Carol Leung moderated a conversation with three of the industry’s most experienced leaders, Arnaud Millécamps (Gatehouse Hospitality), Cory Hartono (Accor) and Marlene Poynder (Waldorf Astoria Sydney), exploring what it takes to maintain a clear vision throughout the life of a hotel project.

“Balancing design intent, commercial realities and operational requirements while keeping the guest experience front of mind is critical. The strongest hotel projects are built on early alignment, shared goals and a commitment to protecting what matters most as they evolve.” – Carol Leung

Thank you to Arnaud, Cory and Marlene for generously sharing their insights, and to everyone who joined the discussion.